FAQs
Got questions? We’ve got answers! Browse our FAQs to find everything you need to know about our products, shipping, and more.
General
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What types of products does Peak Performance Pro offer?
We offer a wide range of fitness apparel, home gym equipment, recovery tools, and accessories designed for athletes and fitness enthusiasts.
Do you offer any discounts or promotions?
Yes! New subscribers can enjoy 10% off their first purchase when they sign up for our newsletter. We also run seasonal promotions, so keep an eye out!
How do I choose the right size for apparel?
We provide a detailed size guide on each product page to help you find the perfect fit. If you have any questions, feel free to contact our customer service team.
Can I track my order?
Absolutely! Once your order ships, we’ll send you a tracking number via email, allowing you to follow your package’s journey.
Shipping FAQs
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How long does it take to process and ship my order?
Orders are typically processed within 1-3 business days. Shipping times depend on your location and chosen shipping method.
Do you offer free shipping?
Yes, we offer free shipping on all orders over £50 within the United Kingdom and European Union.
What are the shipping rates for orders under £50?
For orders under £50 within the UK and EU, we charge a flat rate of £4.99 for standard shipping.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible. We will do our best to update the information before your order ships.
Return FAQs
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What is your return policy?
We accept returns within 30 days of receiving your order. Items must be unused, in original packaging, and in the same condition as received.
How do I initiate a return?
To start a return, contact our customer service team with your order number. We’ll guide you through the process and provide you with a return address.
Are there any items that cannot be returned?
Certain items like personalized products or gift cards cannot be returned. For more details, please refer to our return policy.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the return is due to a faulty or incorrect item.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible. We will do our best to update the information before your order ships.